Suggestion

  • Customer can resort to mediation if all other internal settlement is exhausted.
  • In case of no response to a customer’s letter written to the bank within a delay of 2 months, the customer can lodge an appeal with the mediator.
  • The mediator should statute within two months from the date of receipt of the appeal.
  • An official is designated to handle complaints. This person reports hierarchically to the General Management.
  • The grievances can be addressed to:
  • Monsieur le Mediateur
  • CS 151
  • 75422 PARIS Cedex 09
 
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