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Customer Grievances

Announcements

WE HAVE STOPPED CASH REMITTACNE FOR CUSTOMER FROM W.E.F 24.04.2017, REMITTANCE CAN BE EFFECTED ONLY BY CHEQUE OR ACCOUNT EXCHANGE RATE. FOR €10000 AND ABOVE CONTACT US. THE RATES ARE SUBJECT TO CHAN View More...

THE SERVICE CHARGES FOR REMITTANCE ARE COMMON TO ALL INCLUDING OUR SARAL ACCOUNT HOLDERS. FOR OTHER BANK REMITTANCES,NEFT/RTGS APPLICABLE CHARGES WILL BE LEVIED ADDITIONALLY IN INDIA WE WILL PROVIDE View More...

Exchange Rates

  • Customer can resort to mediation if all other internal settlement is exhausted.
  • In case of no response to a customer’s letter written to the bank within a delay of 2 months, the customer can lodge an appeal with the mediator.
  • The mediator should statute within two months from the date of receipt of the appeal.
  • An official is designated to handle complaints. This person reports hierarchically to the General Management.
  • The grievances can be addressed to:
  • Monsieur le Mediateur
  • CS 151
  • 75422 PARIS Cedex 09